To allow sufficient time for patient visits and surgical procedures, Longs Peak Animal Hospital, PC operates primarily by appointment.
Our doctors always make a sincere attempt to see every patient on time. To prevent you from having to wait, we will always reach out and provide the opportunity for you to reschedule if an emergency case causes any appointment delays.
All of our pets have their own unique personalities and habits, but since animals can’t tell us how they are feeling, we have to rely on you to describe your pet’s behavior leading up to a visit. Any changes in their dietary habits, energy level, or “bathroom” routine could be valuable clues for our doctors. (And don’t worry, we have to discuss poop all the time!)
While your pet may be excited about a visit to LPAH, others may be a little uneasy about new people, new surroundings, and other pets. To make sure that all of our visitors are comfortable:
CATS: All cats must be presented in an appropriate cat carrier or on a leash.
DOGS: All dogs must remain on a leash and properly controlled while in our reception area and exam rooms. Please keep extendable leads fully retracted and locked.
Upon arrival, our Reception staff will also ask dog owners to escort their pets to the scale. This is a great opportunity to show off your training skills and have them “sit” and “stay!”
The Exam Room
When your appointment time arrives, our Hospital staff will escort you and your pet to an exam room. Now it’s time to show that you did your homework! The Assistant or Technician will take their temperature and ask you about any notable changes in your pet’s behavior.
As our Veterinarians spend time with you and your pet, don’t be afraid to ask questions. We understand that a visit can be overwhelming, especially when your pet isn’t feeling well, so our Veterinarians will do their best to explain each step of your visit.
The Treatment Room
The Exam Room can’t always provide what we need to conduct a complete visit. Occasionally, we’ll have to complete part of your pet’s visit in our Treatment Room, where we have easier access to equipment and other resources that allow us to treat our patients safely and efficiently.
Completing the Visit
After your appointment, a receptionist will review the steps that were taken during your visit and offer a printed invoice. Charges are always due and payable at the end of a visit, regardless of who brings the patient for treatment. LPAH accepts cash, Visa, MasterCard, and CareCredit. We do not accept personal or business checks.
In an effort to keep appointments available for other clients, Longs Peak Animal Hospital, PC requires a 24-hour notice for the cancellation of a scheduled appointment. Because the Veterinarian and the appointment time are reserved, we are unable to use this time to care for other animals in need. A Missed Appointment Charge will be added to accounts when the proper notice has not been provided.